Responsible Gaming
Introduction
At Sky City Online Pokies NZ, we're committed to promoting responsible gaming practices. Online pokies and casino games should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Please gamble within your means and remember that the house always has an edge. If you find yourself struggling to control your gambling, help is available.
Age Verification
You must be 18 years of age or older to participate in online gambling in New Zealand. It is illegal for anyone under 18 to gamble online. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in yourself or someone you know, it may indicate a problem with gambling:
- Constantly thinking about gambling or planning the next gambling session
- Needing to gamble with increasing amounts of money to achieve the same excitement
- Repeated unsuccessful attempts to reduce or stop gambling
- Chasing losses by gambling more to try to recover lost money
- Hiding gambling activity or lying about the amount of time and money spent
- Gambling to escape problems, stress, anxiety, or depression
- Risking important relationships, education, or career opportunities due to gambling
- Borrowing money or using credit to fund gambling
- Experiencing mood swings or irritability when unable to gamble
- Neglecting personal or family responsibilities
Self-Help Tools
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount of money you're willing to deposit within a set timeframe (daily, weekly, or monthly).
- Loss Limits: Set a maximum amount of money you're willing to lose during a gaming session.
- Reality Checks: Enable notifications that remind you of how long you've been playing and how much you've spent.
- Session Limits: Set time limits for your gaming sessions.
- Self-Exclusion: Temporarily or permanently exclude yourself from your account to take a break from gambling.
Contact our customer support team to activate any of these tools or to discuss your gaming habits in confidence.
Support Organisations
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support:
New Zealand
- Problem Gambling Foundation (PGF): Free counselling and support. Phone: 0800 664 262 (free call) | Website: www.problemgambling.nz
- Gambling Helpline NZ: 24/7 free phone support. Phone: 0800 654 654 | Website: www.gamblinghelpline.co.nz
International Support
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK): www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (US): www.ncpgambling.org
Take Action Today
If you think you may have a problem with gambling, please reach out for help today. Problem gambling is treatable, and support is available. You are not alone. Contact the Problem Gambling Foundation or Gambling Helpline NZ immediately if you need assistance. These services are free, confidential, and available 24/7.
Remember: Gaming should be fun. If it stops being fun, it's time to seek help.